Customer Relations Representative

Location: Field-Based (New England Region) with 1 day per week in the Billerica, MA office

Schedule: Monday-Friday

Salary: Up to $62,500 annually, depending on experience

Additional Compensation: Mileage reimbursement + cell phone reimbursement

About the Role

We are seeking a motivated and customer-focused Customer Relations Representative to support business growth and maintain strong client relationships across our service areas. This role plays a critical part in ensuring customer satisfaction, retaining existing accounts, and procuring new business within the restaurant, food production, meat, seafood, and processing industries.

This position is highly field-based-requiring 75-90% travel to customer sites throughout the region-while spending one day each week in our Billerica, MA office for reporting, planning, and team coordination.

Benefits

• Medical, dental, and vision coverage
• 401(k) with employer contribution
• Paid holidays, vacation, and sick time
• Company-sponsored life insurance
• Company-sponsored short- and long-term disability
• Pet insurance

What You'll Do

Customer Relations & Account Management

• Maintain and strengthen relationships with existing customers to ensure service satisfaction.
• Communicate regularly with customers to assess service quality, identify additional service needs, and ensure compliance with company standards.
• Visit customer sites-including kitchens and grease-collection areas-on a daily basis.
• Meet with cancelled accounts to understand reasons for termination and attempt to recover service.

New Business Development

• Solicit and secure new business across the food processing, restaurant, fish, and meat industries.
• Promote services such as hard material collection, grease trap service, used cooking oil collection, and drain/grease trap maintenance.
• Conduct cold calls and schedule customer meetings in target areas identified by management.

Operational Support

• Prepare customer setup sheets and enter new customer information into the routing system as needed.
• Provide daily activity and service reports to the Division General Manager and Procurement Operations Manager.
• Follow up on stops with no material picked up to determine and resolve service issues.
• Meet or communicate with City/County inspectors regarding regulations tied to our services.
• Follow company processes and maintain professional, ethical conduct at all times.
• Perform additional duties as assigned to support efficient business operations.

What You'll Need

Required Experience & Skills

• 3-5 years of experience in the restaurant or food industry, including established industry contacts.
• High school diploma or equivalent required.
• Ability to work independently with minimal supervision.
• Strong communication skills-both written and verbal-across all levels of personnel.
• Proficiency in Microsoft Office (Outlook, Excel, Word).
• Strong organizational, problem-solving, and relationship-building abilities.

Travel Requirements

• 75-90% daily travel visiting new and existing customers.
• Must have a valid driver's license and reliable transportation.
• Mileage reimbursement provided.

Physical Demands

Constantly (Over 2/3 of the time)

• Travel to customer locations and move throughout facilities including kitchens and grease-collection areas.
• Lift or move materials and documents up to 40 lbs.
• Operate computer, calculator, copier, and other office equipment.
• Review documents, organize data, and verify accuracy.
• Communicate in person, by phone, and through email with customers and coworkers.

Frequently (1/3-2/3 of the time)

• Move throughout office areas accessing files and equipment.
• Remain in a stationary position for up to 50% of the workday.

All qualified applicants will receive consideration for employment without regard to race, color, national origin, age, ancestry, religion, sex, sexual orientation, gender identity, gender expression, marital status, disability, medical condition, genetic information, pregnancy, or military or veteran status. We consider all qualified applicants, including those with criminal histories, in a manner consistent with state and local laws, including the California Fair Chance Act, City of Los Angeles' Fair Chance Initiative for Hiring Ordinance, and Los Angeles County Fair Chance Ordinance.